Sales Coordinator

Pittsburgh, PA
Full Time
ISS
Entry Level

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KTA-Tator, Inc. (KTA) is seeking a Sales Coordinator for its Instrument Sales & Service group. This role keeps a fast-moving sales operation organized and responsive by supporting account representatives, coordinating orders, and making sure customers receive accurate information and timely updates. Our customers often need equipment or service quickly, so details, communication, and follow-through matter.

The right person will enjoy bringing systems and order to a busy environment. You will work closely with the account representatives, calibration lab, operations team, warehouse, purchasing, vendors, and customers to move work forward, catch problems early, and close communication gaps. This is more than data entry; it is a coordination role with direct impact on customer experience, team capacity, revenue, and margin.

What You Will Do:

  • Support account representatives by preparing routine quotes, confirming product availability and lead times, calculating shipping, and gathering vendor information.
  • Enter and process sales orders accurately in NetSuite, verify customer and order details, and make sure required documentation is complete.
  • Monitor open orders from entry through shipment or service completion, identify delays or missing information, and keep the account representative and customer informed.
  • Coordinate with the calibration lab, warehouse, purchasing team, vendors, and shipping providers to resolve order issues and keep work moving.
  • Respond to routine customer questions regarding order status, tracking, documentation, returns, calibration, repair, and other service needs.
  • Maintain accurate customer, contact, quote, order, and activity records in NetSuite and other company systems.
  • Assist with open-quote follow-up, customer outreach, and recurring service reminders as directed by the account representatives or sales manager.
  • Support domestic and international orders, including shipping documentation and communication with customers and freight providers.
  • Help manage shared sales inboxes, incoming requests, vendor communications, and administrative tasks so urgent needs are routed and addressed promptly.
  • Develop working knowledge of KTA's products and services so you can recognize customer needs, answer routine questions, and direct technical opportunities appropriately.
  • Assist with sales reports, customer lists, trade show preparation, and other team projects as needed.

What Success Looks Like:
  • Orders, quotes, and customer records are accurate, complete, and processed on time.
  • Account representatives spend more time selling because administrative and coordination work is handled reliably.
  • Customers receive proactive updates, and problems are identified before they become missed commitments.
  • The calibration lab, warehouse, purchasing, operations, and sales team have the information they need to execute efficiently.
  • Your work helps the team improve response time, customer retention, revenue, and margin.

What We Are Looking For
  • A highly organized, dependable professional who notices details, follows through, and communicates clearly.
  • Customer service, sales support, order management, distribution, logistics, or administrative experience is preferred.
  • Comfort managing a high volume of emails, calls, quotes, orders, and competing priorities without losing accuracy.
  • Ability to take ownership of a task, track it to completion, and speak up when information, timing, or responsibilities are unclear.
  • A collaborative approach and the ability to work effectively with sales, laboratory, warehouse, purchasing, finance, vendors, and customers.
  • Strong general computer skills, including Microsoft Office. Experience with NetSuite, a CRM, or another ERP system is helpful.
  • Ability to learn technical products and business processes; prior coatings or inspection-equipment experience is not required.
  • Associate or bachelor's degree in business, communications, supply chain, or a related field is preferred but not required.
  • Ability to travel occasionally for training, trade shows, or sales meetings when needed.
  • Physical Requirements: This position requires the ability to work at a computer and communicate by phone for extended periods, handle small instruments and gauges, and safely lift and move items weighing up to 50 pounds.

KTA is a 100% employee-owned materials engineering firm and a leading distributor of coatings inspection instruments from more than 70 manufacturers. Our benefits include an Employee Stock Ownership Plan, a 401(k) with company match, and a comprehensive benefits package. We value practical problem-solving, respectful teamwork, and serving customers the way we would want to be served.


KTA is a casual, friendly workplace, where all employees are treated with dignity and respect. We offer a competitive salary and comprehensive benefits package. KTA is a company run with family-inspired values and ethics, where diverse perspectives, experiences, and capabilities are embraced and valued. The employees of KTA are dedicated to making each other, the company and our clients successful. We believe that serving our clients as we want to be served results in long lasting business relationships. We strive to recruit, develop, and support people from diverse backgrounds, and are committed to helping you take your career to a new and exciting level. At KTA, you’ll work with, learn from, and become one of the best in the industry.

KTA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit, without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. KTA is a Standing Firm Company. Elzly Technology Corporation (Elzly) is a wholly-owned subsidiary of KTA-Tator, Inc. (KTA).

Links:

KTA's Equal Employment Opportunity Policy Statement

Know Your Rights: Workplace Discrimination is Illegal

The Family and Medical Leave Act

Pay Transparency Nondiscrimination Provision

Notice of E-Verify Participation

E-Verify Right to Work

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the right to request an accommodation if you are unable or limited in your ability to use or access our career center and application process as a result of your disability or if you have Equal Employment Opportunity questions. To request an accommodation, please contact us at info@kta.com

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